Configuration Management


Configuration Management & Service Assets

The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships. This information is managed throughout the Lifecycle of the CI. Configuration Management is part of an overall Service Asset and Configuration Management Process.


Definition - CMDB

A database used to store Configuration Records throughout their Lifecycle. The Configuration Management System maintains one or more CMDBs, and each CMDB stores Attributes of CIs, and Relationships with other CIs.


Definition - Configuration Item (CI)

Any Component that needs to be managed in order to deliver an IT Service. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. CIs are under the control of Change Management. CIs typically include IT Services, hardware, software, buildings, people, and formal documentation such as Process documentation and SLAs.

Dynamic Configuration

Data-driven and dynamically configurable, e-ServiceSuite's CMDB may contain any conceivable asset type including but not limited to standard IT Hardware and Software, facilities (buildings, furnace, A/C units, elevators, and any other infrastructure designation requiring lifecycle management or maintenance) and others such as telephony assets.

Configuration Verification and Audit Ability

To perform regular checks, ensuring that the information contained in the CMS is an exact representation of the CIs actually installed in the live production environment. The Configuration Manager is responsible for maintaining information about Configuration Items required to deliver IT services. To this end he maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

Process Mission

To maintain information about Configuration Items required to deliver an IT service, including their relationships. Providing information on the IT infrastructure to all other processes and IT management. Enablling control of the infrastructure by monitoring and maintaining information on all the resources needed to deliver services. The Configuration Management System (CMS) is a coherent logical model of the IT organisation's infrastructure, typically made up of several Configuration Management Databases (CMDBs) as physical sub-systems. It is used to store information on all Configuration Items (CIs) under the control of Configuration Management.

  • ITIL®-aligned Configuration Management policies, processes and procedures
  • Dedicated Configuration Management Process Owner
  • Configuration Management Database (CMDB) data schema
  • Proper authorisation and control over CMDB data
  • Periodic audits and reviews of IT services and their configuration items
  • Accurate information on IT services and their configuration items
  • Verification of configuration records against the IT infrastructure and correction actions for any exceptions found